Frequently Asked Questions

Q: If I were to begin using CompleteCare, would I lose control of my business?

A: No. By utilizing our 23+ years in the healthcare receivables industry, you gain control of your billing and free up precious staff time to work in other profitable areas.

Q: How can I be assured my patients/customers will be treated properly and receive good service?

A: Our experienced Customer Care Representatives are very carefully trained and monitored for quality assurance with calls. We only hire from the healthcare industry. A potential CCR must have a minimum of 2 years experience in the healthcare field with that experience being in call centers, customer service, financial, insurance and claims processing, and patient accounting. Our new employees are only considered after testing and interviewing by management.

Q: How much will it cost me to start using CompleteCare?

A: Nothing! We at CompleteCare are confident in our ability to collect more money from more people. We can get started right away sending out statements and letters.

Q: What separates CompleteCare from the other patient billing companies?

A: We have been in business since 1983, and we have lots of experience in helping patients get their bills paid through non-interest billing, manageable payment arrangements, and financial assistance screening. When patients get help with their bills, our clients are happy and their bottom line looks better.

Q: Can CompleteCare collect from any type of healthcare account?

A: Yes. Any client who sends a bill to a patient can benefit from our proven receivables management system.

Q: Are you HIPAA compliant?

A: Yes! In fact, protecting your patient’s privacy has always been one of our main missions.