Day One Patient Pay Receivables Management - CompleteCare

CompleteCare, Inc. is in business to make your bottom line look better. We can increase the amount of patient-pay and after-insurance dollars collected…for a lower cost to your facility.

Having CompleteCare as your billing arm gives your patients/customers another payment option. Our clients usually accept cash, check, major credit card up-front, then CompleteCare is given as a way to pay out over time. Our system will accept virtually any account you wish to bill provided it is not in default - no need for lengthy applications and patient denials.

When CompleteCare bills your patients/customers, one of three things can happen:

#1 The Patient/Customer pays in full. Great!
#2 The Patient/Customer pays out over time. This is also great because CompleteCare is mailing out the bills and managing these accounts for you.
#3 The Patient/Customer does not pay. If the patient does not pay, CompleteCare works with the patient to explore all payment options.

Unfortunately, some people never pay, but your staff has not wasted time, effort, or mailing costs to manage those accounts. If there is no payment from the patient/customer, CompleteCare will return that account to your facility at no charge. At that time you may write the account off, or forward it to a collection agency.

When considering the costs and headaches associated with sending statements, taking phone calls, and non-paying customers (not to mention the constant changing of industry regulations!), it makes very good sense to outsource your current patient billing to CompleteCare. We are really good at it.

CompleteCare has the system and the staff available to take care of you and your patients/customers.

CompleteCare, Inc. is very proud of our Customer Service Team. They are the heart of our business. Each Team Member has been thoroughly trained and is very proficient and professional at taking care of your patients/customers. Here are just some of the functions that Customer Service performs:

• Help resolve patient/customer questions.
• Request and take payments by phone (check or credit card).
• Verify patient/customer information on client system which drastically saves client time (if access is granted).
• Obtain new or updated insurance information for claim filing or re-filing.
• Combine all patient/customer charges into one billing account to increase likelihood of payment.
• Work with patients/customers to devise payment arrangements that better accommodate financial needs and also increases the likelihood of payment.
• Skip trace all accounts over $100 when warranted (i.e., bad address, incorrect phone numbers).

CompleteCare provides comprehensive and detailed activity reports weekly.

These reports, along with any payments received, are provided to our clients on a weekly basis. The report contains bad addresses, new addresses, payments received, adjustments, new charges, and credits/debits. Our clients do not have to wait an entire month to know the status of an account. Also, account information is readily available for you upon request from one of our Client Service Representatives.

CompleteCare has convenient payment terms.

Through research, we know that most patients/customers want to pay for their treatment/services…they just need a convenient way to do so. Giving suitable payment terms to the patient/customer before he/she asks for it increases the likelihood of payment. CompleteCare provides them with that convenient way to pay.

CompleteCare has standard payment terms for our customers of $35.00 or 1/10th of the balance - whichever is greater. Our clients also have the ability to choose flexible repayment options outside of these standard terms.

CompleteCare accepts payments from patients/customers in many forms: cash, check or credit card by mail, check or credit card by phone, or online at www.completecare.com